Terms of Service

The service is provided by Ondravan Private Limited (CIN U62011TN2026PTC195416), 19/35 Mount Road, Little Mount, Saidapet, Chennai 600015, Tamil Nadu, India (“Ondravan”, “we”). “You” means the person or organisation that holds the account.

You must be at least 18, and where you register on behalf of an organisation you confirm you are authorised to bind it.

These terms cover:

• Ondravan Suite — the workspace platform and single sign-on, with Ondravan Plans, Ondravan PDF and Ondravan Meetify.
• Ondravan AI — the assistant layer behind the suite.
• Slot Reply — the WhatsApp assistant.
• Fondays — our consumer app.

We may add, change or withdraw features. Where a change materially reduces what you have paid for, we will tell you in advance.

Keep your credentials confidential and tell us promptly at admin@ondravan.com if you believe your account has been compromised. You are responsible for activity carried out under your account, and for the people you invite into your workspace.

Ondravan PDF lets you store documents and sign them electronically. We record an audit trail for each signature — signer name and email, time and IP address — and retain it for as long as the workspace exists, because deleting it would destroy the evidential value of the signature.

We provide the signing mechanism, not legal advice. Whether a particular electronic signature is valid and enforceable depends on the law and the document in question, and that judgement is yours. AI features that review a document produce suggestions, not a legal opinion.

To use Slot Reply you connect a WhatsApp Business Account, which authorises us to send and receive messages from your number on your behalf. That connection is also governed by Meta’s own terms, and you agree to comply with the WhatsApp Business Messaging Policy.

You are responsible for:

• Obtaining any consent required before messaging your customers.
• The content sent from your WhatsApp number, including anything the assistant sends on your behalf.
• The accuracy of the business information you configure the assistant with.

Meta may restrict, suspend or ban a WhatsApp number independently of us. We will pass on any notification we receive, but we cannot reverse Meta’s decisions and are not liable for them.

Some features generate text automatically — a reply, a summary, a suggested task, a flagged risk. This output can be wrong, incomplete or misleading. Treat it as a draft to review, and do not rely on it for legal, financial, medical or safety decisions. You remain responsible for anything you send or act on.

You must not use our products to:

• Send unsolicited bulk or spam messages.
• Store or transmit unlawful, misleading, harassing or infringing content.
• Impersonate another person or organisation.
• Message people who have asked you to stop, or who never opted in.
• Attempt to breach, overload, probe or reverse engineer the service.
• Resell or white-label the service without our written agreement.

We may suspend an account immediately where we reasonably believe this clause has been breached, or where required by a platform we depend on or by law.

Subscription fees are shown before you pay, are charged in Indian Rupees through our payment processor Razorpay, and are billed for the plan and period you select. Unless stated otherwise, fees are non-refundable once the period has begun.

Third parties may charge you separately — Meta for certain WhatsApp message categories, or an app store for a purchase. Those charges are between you and them and are not included in your Ondravan subscription.

We may change our prices with at least 30 days’ notice before your next renewal.

You retain ownership of your content. We process it only to provide the service, as described in our Privacy Policy, which forms part of these terms. Where your content includes other people’s personal data — your team, your customers — you are the controller and we act as your processor.

You are responsible for having a lawful basis to put that data into our products in the first place.

We work to keep the service available but do not guarantee uninterrupted operation. It depends on third parties — notably Meta’s WhatsApp Business Platform, our model providers and our hosting — whose outages or policy changes can interrupt it. We may carry out maintenance, and will give notice of planned downtime where practical.

You may stop using the service and close your account at any time. We may terminate or suspend it for a material breach of these terms, for non-payment, or where required by a platform we depend on or by law.

On termination we delete your data as described in the Privacy Policy. Export anything you want to keep before closing your account.

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, loss of business, or loss of data arising from your use of the service. Our total liability in any twelve-month period is limited to the fees you paid us in that period.

Nothing in these terms excludes liability that cannot be excluded under Indian law.

We may update these terms. For material changes we will give notice by email or in the product before they take effect. Continuing to use the service after that constitutes acceptance.

These terms are governed by the laws of India, and the courts of Chennai, Tamil Nadu have exclusive jurisdiction over any dispute.

Ondravan Private Limited, 19/35 Mount Road, Little Mount, Saidapet, Chennai 600015, Tamil Nadu, India — admin@ondravan.com.